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Shining a light on
what matters to people.

Our vision is a society where everyone’s voice is heard, so
we all receive the support we need for our wellbeing.
About us
Why work with us

Our service offer

Engage

Help you to reduce inequalities and identify unmet need through active and immersive listening with underrepresented communities, provide insight to find solutions and shape services.

Research

Help you to collect independent robust feedback, using our qualitative research expertise to ensure all voices are heard, offering an independent perspective on what patients, service users, and staff really think.

Co-design

Support you to understand barriers to access by involving people directly in the design and delivery of services, including practical help to ensure your information is inclusive and accessible to all.

Signpost

Promote prevention by empowering individuals and communities to manage their wellbeing through effective information, guidance, and signposting.

Train

Train your teams in skills such as active listening; co-design; effective communications; accessible and inclusive involvement; survey design and analysis

Organisations we work with

Logos of the different organisations we have worked with from left to right, top to bottom: Care Quality Commission, Healthwatch England, NHS Central and North West London NHS Foundation Trust, NHS South West London, NHS Frimley Health NHS Foundation Trust, Action for Carers Surrey, Surrey County Council, Surrey Youth Focus, Surrey Heartlands Health and Care Partnership, PinPoint, NHS Surrey and Borders Partnership NHS Foundation Trust, NHS Epsom and St Helier University Hospitals NHS Trust, Surrey Safeguarding Adults Board, Guildford and Waverley Health and Care Alliance, Hale Community & Youth Centre, Ramsay Health Care, Alliance for Better Care, Downing Street Group Practice (NHS), North West Surrey Alliance, GP Health Partners Ltd.

Our latest news

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Clearer Care – new Surrey health literacy programme

Sign up to our webinar to find out more
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Smoking cessation project

Our survey about smoking and stop smoking support in Surrey.
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Supporting people on probation to stay engaged with treatment

Seeking views of people on probation affected by substance use

Our contracts and projects

Community Voice Projects

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Giving Carers a Voice

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Combating Drugs Partnership Public Involvement

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Independent Health Complaints Advocacy

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Understanding barriers to uptake of the flu vaccine in care home workers

This report has got some really valuable insights. Thanks for your team’s hard work on this – the literature review piece was very useful. We will be working with the ICB to support the vaccination programme this winter.

Immunisation lead, Public Health.

EMED’s provision of non-emergency patient transport

Thank you for the comprehensive report on EMED. We truly appreciate the hard work that Healthwatch Surrey has put into this valuable piece of work.

Quality Lead Ambulance & Integrated Urgent Care (IUC), Surrey Heartlands.

Carer breaks service co-production

We have closely worked with Luminus over the years and found them immensely helpful when gaining feedback from carers about services which support carers and the people they care for. Recently Luminus provided insight on what carers needed from a breaks service which was extremely informative and enlightening and has now progressed to provided an enhanced service for carers in Surrey. Without Luminus intervention in gaining feedback from carers, and staff teams working in the sector which led to them leading co-production meetings we would not be in the positive situation we are in today.

Surrey County Council Commissioning Manager (Carers)

Ramsay Healthcare – Ashtead Hospital Engagement

I am really pleased with the qualitative patient engagement Luminus undertook for us at Ashtead hospital. They spoke to a good cross section of inpatients and outpatients, private and NHS. The themes really resonated with us and gave us some tangible things to change and improve. They captured all the key points and it’s been a really useful project.

Operations Manager, Ramsay Healthcare

The Sandy Hill Engagement Project

What can I say! Both myself and the Chair of Trustees who I sent it to have been in tears reading this. It is fabulous, thank you, and will be so helpful in many ways. We have a strategic planning meeting next week and this will be so useful to inform decisions about future objectives and outcomes so the timing is great.

Centre Manager, Hale Community Centre

Improved Access – PCN project

We recently commissioned Healthwatch Surrey to undertake a patient engagement project to learn the views of some of our local patients regarding access to primary care services to help shape service provision for a new contract beginning in October 2022. From the outset, Healthwatch Surrey took time to understand our requirements and prepare a comprehensive plan, communicating with updates throughout the process. Healthwatch Surrey’s extensive experience in undertaking this level of engagement and the detailed responses documented in the final report, have really added weight to our overall evaluation. We definitely intend to re-engage with Healthwatch Surrey at a later date with a follow up patient survey and would have no hesitation in recommending them to anyone looking to secure impartial, comprehensive views of local people accessing healthcare services.

Operations Manager, GP Health Partners

Patient Feedback Project for the PinPoint Cancer Test

Your facilitation of the group and chat was spot-on, and we got some really valuable feedback (which has since been echoed in another session too). Thank you again!

Project Manager, Exeter University