Luminus Insight CIC is an independent, not for profit organisation, which exists to empower people to have their voices heard in the design and delivery of public services; and to help organisations provide equity of access and the best services possible through the inclusive involvement of local people.
We were originally set up in 2013 as Healthwatch Surrey CIC, to deliver the local Healthwatch service in Surrey, covering NHS and social care services. We have now expanded our scope to provide local people with a voice on other public services and the wider determinants of wellbeing, and changed our name accordingly.
To find out more about the areas we are working in, please visit Our Work page.
By acting as a critical friend to local authorities, the NHS and other providers, we support them on their journey of continuous improvement and challenge them where services fall short.
In addition to our Healthwatch Surrey contract, which exists to champion public and service user involvement in the design and commissioning of local services, we also hold the contracts for independent Giving Carers a Voice, Combating Drugs Partnership Public Involvement, and NHS complaints advocacy in Surrey. This work builds our reach and expertise in understanding what people need and want from services, analysing and reporting this back in a constructive and actionable way to commissioners, thereby enabling people to have their voices heard.
We believe services work best when they are built on a robust and inclusive partnership with people and communities.
We listen with compassion; we care about the depth and complexity of people’s lives.
We act upon what we hear; we are tenacious in our desire to inform and influence change.
People trust us because we are independent, with a balanced and objective viewpoint.
We are determined to root our work in what really matters to people, especially those who may find it harder to access services.
Kate Scribbins, Chief Executive – kate.scribbins@luminus-cic.uk
Lisa Sian, Chief Operating Officer – lisa.sian@luminus-cic.uk
Sarah Browne, Relationship Manager – sarah.browne@luminus-cic.uk
Sarah has always been curious about social behaviour and human interaction and studied Sociology at University. With a background in Marketing communications, managing marketing agencies for Sony and then as an Account director on agency side with high sales targets, relationships have always been central to her success. After joining Healthwatch Surrey in 2017, Sarah has led our work building an extensive network of trusted relationships with community leaders and connectors, whilst ensuring our team is highly skilled in engaging with
those who can be harder to reach due to language barriers, health issues, addiction, distrust or are just struggling to engage with services. Sarah leads on projects where gathering a public voice is integral, working with the client to ensure we use the right approach and connecting in with the appropriate community groups, leaders and service providers. She also manages our Combating Drugs Partnership Public Involvement contract, ensuring we have the right strategy in place to ensure we deliver against our contractual KPI deliverables.
Becki Meakin, Research Manager – becki.meakin@luminus-cic.uk
Becki has more than 20 years’ experience working as a researcher, project manager and senior leader in the voluntary sector. Prior to this she worked in several marketing agencies with clients such as BT and Nestle. She specialises in the inclusive involvement of people from marginalised and under-served communities in research and coproduction. Along with many authored reports about best practice in public involvement, she is an experienced trainer of coproduction and codesign practice. Becki has delivered training and mentoring at King’s College London and for the East of England ARC. Becki was also recognised in the 2018/19 BBC 100 Women’s Series for her work with disabled women experiencing violence and abuse. She is passionate about social justice and enabling the voices of people who are rarely listened to.
Sam Botsford – Healthwatch Surrey
Lisa Roberts – Giving Carers a Voice
Sarah Browne – Combating Drugs Partnership Public Involvement
The Directors of Luminus Insight CIC board hold overall accountability for all our services, including our Healthwatch Surrey service. Details of our board meetings held in public, are available on the Healthwatch Surrey website.
Our board members are:
Jason Davies – Board Director and Co-Chair
Deborah Mechaneck- Board Director and Co-Chair
Peter Gordon – Board Director and Deputy Chair
Richard Davy – Board Director appointed by Surrey Independent Living Charity (SILC)
John Bateson – Board Director
Maria Millwood – Board Director
Moses Williams – Board Director
Sarah Billiald – Board Director
Tacye Connolly – Board Director
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