Luminus Insight CIC is an independent, not for profit organisation, which exists to empower people to have their voices heard in the design and delivery of public services; and to help organisations provide equity of access and the best services possible through the inclusive involvement of local people.
We were originally set up in 2013 as Healthwatch Surrey CIC, to deliver the local Healthwatch service in Surrey, covering NHS and social care services. We have now expanded our scope to provide local people with a voice on other public services and the wider determinants of wellbeing, and changed our name accordingly.
To find out more about the areas we are working in, please visit Our Services page.
By acting as a critical friend to local authorities, the NHS and other providers, we support them on their journey of continuous improvement and challenge them where services fall short.
In addition to our Healthwatch Surrey contract, which exists to champion public and service user involvement in the design and commissioning of local services, we also hold the contracts for independent Giving Carers a Voice, Combating Drugs Partnership Public Involvement, and NHS complaints advocacy in Surrey. This work builds our reach and expertise in understanding what people need and want from services, analysing and reporting this back in a constructive and actionable way to commissioners, thereby enabling people to have their voices heard.
We believe services work best when they are built on a robust and inclusive partnership with people and communities.
We listen with compassion; we care about the depth and complexity of people’s lives.
We act upon what we hear; we are tenacious in our desire to inform and influence change.
People trust us because we are independent, with a balanced and objective viewpoint.
We are determined to root our work in what really matters to people, especially those who may find it harder to access services.