NW Surrey Hospital at Home Report
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PCN-Improved-Access
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PCN-Improved-Access Final Report
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Ramsay Healthcare – North Downs

“Many thanks for this report which looks very positive. The report is useful – very valid questions. The recommendations will be taken to the relevant forums to discuss where improvements may be feasible and will share with the wider teams.”

Clinical Services, Ramsay Healthcare

Sign for North Downs Hospital in the foreground. A driveway and building can be seen to the left in the background.

North Downs Hospital wanted to learn more about patient experience at their hospital. They commissioned Luminus to speak with patients to better understand the patient pathway and experience of accessing health care at the hospital. They wanted to gain richer, qualitative insight into what was working well and if any improvements could be made to positively impact patients. This 1 pager details the background, methodology and outputs for this project.

NW Surrey Hospital at Home Report
Egestas scelerisque fringilla sit tempus ut orci. Pretium et sed urna vitae pharetra convallis nunc tincidunt vel. Mattis egestas sed nunc.
PCN-Improved-Access
Egestas scelerisque fringilla sit tempus ut orci. Pretium et sed urna vitae pharetra convallis nunc tincidunt vel. Mattis egestas sed nunc.
PCN-Improved-Access Final Report
Egestas scelerisque fringilla sit tempus ut orci. Pretium et sed urna vitae pharetra convallis nunc tincidunt vel. Mattis egestas sed nunc.