Luminus is a Surrey based, independent, community interest company which exists to empower people to have their voices heard. We are an enterprise driven by social value, that invests in the local community. We help organisations provide equity of access and the best services possible, through the inclusive involvement of local people.
Our CIC was originally established in 2013 to deliver the Healthwatch Surrey service and ensure the voices of all users of NHS and social care services are heard. We have since built on our expertise and experience and Luminus has grown to shine a light on the experiences of carers, young carers, those who are affected by substance use, and people most at risk of health and care inequalities. We achieve this through bespoke projects, co-design, contracts, mentoring, research, and training.
To find out more about the areas we are working in, please visit Our work page.
We work tirelessly to find, facilitate and gather insight from diverse communities. We analyse what people tell us to present themed findings, allowing service development, and facilitate solutions through co-design. This is supported by service excellence and independent evaluation. Using this approach, we make recommendations to implement change.
Challenging assumptions, we root our work in what really matters to people, especially those who may find it harder to access services.
Acting on what we hear we are tenacious in our desire to inform and influence change. We are inquisitive, listening with compassion and caring about the depth and complexity of people’s lives. We have integrity, people trust our balanced and objective viewpoint. Being people focussed, we believe services work best when they are built on a robust and inclusive partnership with people and communities.
We believe services work best when they are built on a robust and inclusive partnership with people and communities.
We listen with compassion; we care about the depth and complexity of people’s lives.
We act upon what we hear; we are tenacious in our desire to inform and influence change.
People trust us because we are independent, with a balanced and objective viewpoint.
We are determined to root our work in what really matters to people, especially those who may find it harder to access services.
Kate Scribbins, Chief Executive – kate.scribbins@luminus-cic.uk
I have worked for over 34 years in the fields of equity of access and ensuring that all people have their voices heard. In that time I have managed Which? magazine’s consumer research; ran my own consultancy working for clients including Financial Conduct Authority and Joseph Rowntree; developed a high-performing Healthwatch team, and grown that into a social enterprise which shines a light on people’s experiences of local services. My role includes working with the Board to develop strategy, and leading the amazing Luminus team to ensure we deliver an excellent service, while at the same time managing growth to ensure we are a sustainable enterprise to continue to advocate for the voices of local residents – especially those who are less well-heard. When working with me you will find me a careful listener; I will have empathy in understanding your issues; and a passion to work with you to find collaborative solutions.
I believe that taking time, with curiosity, to gain a deep insight people’s lives, behaviours and motivations and involving a wide range of people and perspectives in developing solutions, leads to better outcomes and greater wellbeing for all involved.
Lisa Sian, Chief Operating Officer – lisa.sian@luminus-cic.uk
Sarah Browne, Relationship Manager – sarah.browne@luminus-cic.uk
I’ve been in business for over 27 years, holding roles across business support and new business, marketing communications, account directorship and engagement management. I am the Relationship Manager at Luminus. I connect with local communities to find people whose voice may otherwise not be heard. I am responsible for delivering contractual KPIs and project leadership where engagement is key. I am expert in having difficult conversations with seldom heard individuals and communities and passionate about empowering people to share their experiences.
As a team member of Luminus, I fundamentally believe that helping to involve local people to shape future services is key to building a happy, healthy community.
Becki Meakin, Research Manager – becki.meakin@luminus-cic.uk
Sam Botsford – Healthwatch Surrey
Lisa Roberts – Giving Carers a Voice
Sarah Browne – Combating Drugs Partnership Public Involvement
The Directors of Luminus Insight CIC board hold overall accountability for all our services, including our Healthwatch Surrey service. Details of our board meetings held in public, are available on the Healthwatch Surrey website.
Our board members are:
Jason Davies – Board Director and Co-Chair
Deborah Mechaneck- Board Director and Co-Chair
Peter Gordon – Board Director and Deputy Chair
Richard Davy – Board Director appointed by Surrey Independent Living Charity (SILC)
John Bateson – Board Director
Maria Millwood – Board Director
Moses Williams – Board Director
Sarah Billiald – Board Director
Tacye Connolly – Board Director
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