Carer breaks service co-production

“We have closely worked with Luminus over the years and found them immensely helpful when gaining feedback from carers about services which support carers and the people they care for. Recently Luminus provided insight on what carers needed from a breaks service which was extremely informative and enlightening and has now progressed to providing an enhanced service for carers in Surrey. Without Luminus intervention in gaining feedback from carers, and staff teams working in the sector which led to them leading co-production meetings, we would not be in the positive situation we are in today.”

Surrey County Council Commissioning Manager (Carers)

Photo shows someone looking at a photogrpah album with an older person.

Surrey County Council (SCC) had received feedback through various routes that the current offer of carer replacement breaks was not meeting the needs of some carers in Surrey. They wanted to gain insight from unpaid carers & staff regarding the existing service.

Working with SCC and the current carer breaks provider, Luminus led the co-production process that would allow us to seek views of carers, cared for people, carer breaks staff, carer assessors and staff. 

NW Surrey Hospital at Home Report
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PCN-Improved-Access
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PCN-Improved-Access Final Report
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