Citizen Ambassador programme for Surrey Heartlands

“During its 5 years, our award-winning Citizen Ambassador programme saw us equip people who have diverse experiences of healthcare with qualitative research skills and enabled them to carry out focussed projects and engagements across Surrey Heartlands. The projects our CAs have delivered over the years have influenced the work of Surrey’s NHS by contributing authentic insights about Surrey’s population to those designing and delivering the services, through the themes of: mental health, digital equity, cancer, prevention, women & children, cardiovascular disease, muscular skeletal conditions, COVID-19 and beyond.”

Surrey Heartlands

Luminus/Healthwatch Surrey successfully delivered the Citizen Ambassador (CA) programme for Surrey Heartlands from 2018 to 2023.

Recruited, trained and managed by Luminus/Healthwatch Surrey, the Citizen Ambassadors brought insight from local communities and fresh, independent viewpoints to their workstream. They reached out to those who do not often get their voices heard, but may have recent experience of a service or pathway.

NW Surrey Hospital at Home Report

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PCN-Improved-Access

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PCN-Improved-Access Final Report

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Citizen Ambassador programme for Surrey Heartlands -1 page summary

Citizen Ambassador programme - 1 page summary

Citizen Ambassador programme for Surrey Heartlands

Surrey Heartlands

Citizen Ambassador programme for Surrey Heartlands -1 page summary