Enhanced access

“From the outset, Healthwatch took time to understand our requirements and prepare a comprehensive plan, communicating with updates throughout the process.”

Operations Manager, GP Health Partners

Enhanced access to GP surgeries in East Elmbridge

We were commissioned by East Elmbridge PCN to conduct a series of events in the East Elmbridge PCN area to better understand people’s thoughts and feedback regarding the enhanced access for their GP surgeries. We were able to collect 32 in-depth experiences, which fed into a set of key themes we reported back to the PCN.

To read about this work in more detail, please download our report or the report summary.

Improved access to GP surgeries in Epsom, Banstead and Leatherhead 

We were commissioned by GP Health Partners to conduct a series of events in Epsom, Banstead and Leatherhead to better understand their thoughts and feedback regarding the improved access for their GP surgeries. 

We held a series of engagement events across the areas in key community settings which enabled us to reach a diverse audience, including those who do not regularly use GP surgeries. We collected 62 in-depth experiences, which fed into a set of key themes relating to extended access/location, face-to-face vs remote consultations, access/digital/website and communication preferences.

To read about this work in more detail, please download our report or the report summary.

NW Surrey Hospital at Home Report
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  • Summary: East Elmbridge Enhanced Access

    A summary of our work to better understand thoughts and feedback to commissioners regarding the enhanced access for their GP surgeries.

    Report summary
  • Report: East Elmbridge Enhanced Access

    Our report detailing the findings from our engagements on the enhanced access to GPs.

    Full report
  • Summary: Improved Access PCN Project

    A summary of our work engaging with patients regarding improved access to GPs in the Epsom, Banstead and Leatherhead PCN area. Button: Report Summary

    Download PDF
  • Report: PCN Engagement Project – Improved Access

    Our report detailing our findings including the experiences we heard from people, demographic data and key themes.

    Full report