Ramsay Healthcare – Ashtead Hospital Engagement

Ashtead Hospital wanted to learn more about patient experience at their hospital and commissioned this research to take place.

We spoke to inpatients and outpatients to understand the patient pathway experience of accessing health care at Ashtead hospital; to gain richer, qualitative insight into what is working well and if any improvements could be made which would positively impact patients.

The study focused on a number of areas including general facilities, attitudes of staff, refreshments and communal areas, communications, choices of consultant and venue, travelling to the hospital, cleanliness and quality of care.

The report has clustered the findings into four key areas and we made recommendations based on these findings:
a. Overall impressions
b. General facilities
c. Communications and ease of booking
d. Quality of care, staff and relationships.