NW Surrey Hospital at Home Report
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PCN-Improved-Access
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PCN-Improved-Access Final Report
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Understanding unmet need for children and young people involved in serious violence

“Working with the team was a positive and seamless experience. They quickly understood our requirements, communicated effectively throughout the project, and delivered high quality interviews with professionals working with children, helping us to better understand the nature and impact of serious violence in Surrey. The final report was exceptionally well produced, offering detailed insights and clear, evidence based recommendations to support future work in this area. We would have no hesitation in recommending them and look forward to working together again in the future.”

Community Safety, Serious Violence and Partnership Lead, Surrey Police

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Our Healthwatch Surrey team were asked by NHS Surrey Heartlands to gather patient insights about using the NHS non-emergency patient transport service (EMED), which has been operating in Surrey since April 2024. The aim was to reach out to existing patients who use the transport to better understand the patient journey from booking the transport through to arriving for an appointment, and to identify any themes.

Our 1 page summary provides further background, our methodology and the outputs from this project.

NW Surrey Hospital at Home Report
Egestas scelerisque fringilla sit tempus ut orci. Pretium et sed urna vitae pharetra convallis nunc tincidunt vel. Mattis egestas sed nunc.
PCN-Improved-Access
Egestas scelerisque fringilla sit tempus ut orci. Pretium et sed urna vitae pharetra convallis nunc tincidunt vel. Mattis egestas sed nunc.
PCN-Improved-Access Final Report
Egestas scelerisque fringilla sit tempus ut orci. Pretium et sed urna vitae pharetra convallis nunc tincidunt vel. Mattis egestas sed nunc.
  • Understanding unmet need for children and young people involved in serious violence