Collecting independent robust feedback Archives - LUMINUS

Exploring unpaid carers experiences of HomeFirst services

A person is sitting down sipping a drink they are holding with both hands. Behind them a person is toching their arm and leaning into to them.

May 2026

Gathering patient insight during and following GP practice changes

One of our team at an engagement in a church hall

December 2025

Understanding patient experiences of non-emergency patient transport

Image of the back and side of an ambulance in a parking bay at a hospital. The Ambulance has EMED Patient care signage on the back and the sides.

April 2025

A continuous model of engagement at Horton Rehabilitation Hospital

Photos shows one of our engagement team with a board saying 'How do you stay healthy at Horton?' - post it notes with responses have been added to the board. At the front of the picture is a blurred image of a man taking part in the engagement.

June 2025

Engaging with patients to evaluate services at North Downs Hospital

Sign for North Downs Hospital in the foreground. A driveway and building can be seen to the left in the background.

March 2025

Exploring local community needs for Frimley Health and Care

Person sat in an armchair. The table in front of them is covered with a Luminus tablecloth.

January 2025

Engaging with patients to understand the patient pathway at Ashtead Hospital

Shows 2 people talking on a sofa in a waiting/lounge area.

June 2024

Gathering insight regarding the enhanced access for GP practices – East Elmbridge

One of our staff with a patient of a local practice - they are stood outside beside a Healthwatch Surrey banner.

June 2022

Gathering insight regarding the enhanced access for GP practices – GP Health Partners

June 2022