Understanding unmet need for children and young people involved in serious violence
Working with the team was a positive and seamless experience. They quickly understood our requirements, communicated effectively throughout the project, and delivered high quality interviews with professionals working with children, helping us to better understand the nature and impact of serious violence in Surrey. The final report was exceptionally well produced, offering detailed insights and […]
Listening to people on probation affected by substance use
I had the pleasure of working with Sarah and the team at Luminus on an evaluation of substance use pathways for people on probation. From start to finish, they provided a highly professional service, demonstrating both expertise and a strong commitment to delivering meaningful outcomes.
HomeFirst patients and carers research
Luminus delivered a comprehensive and insightful piece of work that has provided us with a much deeper understanding of the experiences of unpaid carers supporting patients using the Surrey Downs HomeFirst service. The findings highlighted both the strengths of the HomeFirst model and the challenges faced by carers, helping us identify important gaps in support […]
Understanding barriers to uptake of the flu vaccine in care home workers
This report has got some really valuable insights. Thanks for your team’s hard work on this – the literature review piece was very useful. We will be working with the ICB to support the vaccination programme this winter.
EMED’s provision of non-emergency patient transport
Thank you for the comprehensive report on EMED. We truly appreciate the hard work that Healthwatch Surrey has put into this valuable piece of work.
Carer breaks service co-production
We have closely worked with Luminus over the years and found them immensely helpful when gaining feedback from carers about services which support carers and the people they care for. Recently Luminus provided insight on what carers needed from a breaks service which was extremely informative and enlightening and has now progressed to provided an […]
Ramsay Healthcare – Ashtead Hospital Engagement
I am really pleased with the qualitative patient engagement Luminus undertook for us at Ashtead hospital. They spoke to a good cross section of inpatients and outpatients, private and NHS. The themes really resonated with us and gave us some tangible things to change and improve. They captured all the key points and it’s been […]
Informing the development of virtual wards in Surrey
There is so much valuable insight in there and going by the richness of the feedback and by the photos, it was gathered in a really positive way that put people at their ease. We’ll discuss this with the wider team working on Virtual Wards and can feedback how what we’ve been told will shape […]
The Sandy Hill Engagement Project
What can I say! Both myself and the Chair of Trustees who I sent it to have been in tears reading this. It is fabulous, thank you, and will be so helpful in many ways. We have a strategic planning meeting next week and this will be so useful to inform decisions about future objectives […]
Improved Access – PCN project
We recently commissioned Healthwatch Surrey to undertake a patient engagement project to learn the views of some of our local patients regarding access to primary care services to help shape service provision for a new contract beginning in October 2022. From the outset, Healthwatch Surrey took time to understand our requirements and prepare a comprehensive […]