We recently commissioned Healthwatch Surrey to undertake a patient engagement project to learn the views of some of our local patients regarding access to primary care services to help shape service provision for a new contract beginning in October 2022. From the outset, Healthwatch Surrey took time to understand our requirements and prepare a comprehensive plan, communicating with updates throughout the process. Healthwatch Surrey’s extensive experience in undertaking this level of engagement and the detailed responses documented in the final report, have really added weight to our overall evaluation. We definitely intend to re-engage with Healthwatch Surrey at a later date with a follow up patient survey and would have no hesitation in recommending them to anyone looking to secure impartial, comprehensive views of local people accessing healthcare services.

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