Luminus delivered a comprehensive and insightful piece of work that has provided us
with a much deeper understanding of the experiences of unpaid carers supporting
patients using the Surrey Downs HomeFirst service. The findings highlighted both the
strengths of the HomeFirst model and the challenges faced by carers, helping us
identify important gaps in support and opportunities for service improvement. The
recommendations are practical, evidence-based, and will play a valuable role in shaping
future developments. We particularly valued Luminus’s commitment to ensuring carers’
voices were at the centre of the project and translated into meaningful action.